Customer service specialist

Jobomschrijving

Do you get energy from customer interaction, staying organized, and keeping things running smoothly? Do you enjoy solving problems, building long‑term relationships, and working in a role where both people skills and administrative accuracy matter? Then this might be the perfect next step for you.
For an internationally active organization, we are looking for a Customer Service & Asset Specialist who will act as the main point of contact for customers across Central Europe and the Benelux. In this role, you play a key part in the complete customer journey — from onboarding to day‑to‑day support.

What will you do?
This is a varied role where customer focus and structure go hand in hand.

Customer service & relationship management

• You are the first point of contact for customers and ensure clear, professional communication.
• You guide customers through the onboarding process and help build strong, long‑term partnerships.
• You work closely with internal teams to resolve questions and issues efficiently.
• You support customers with quality‑related questions, in close collaboration with the Quality team.
• You contribute to periodic customer review meetings and actively suggest improvements.

Order & asset management

• You ensure a smooth and accurate order‑to‑invoice process, translating customer needs into internal workflows.
• You coordinate and follow up on customer stock and asset audits, including communication and reporting.
• You monitor customer declarations and transactions and take action when discrepancies arise.

Administration & process improvement

• You maintain and update customer and asset data, ensuring accuracy and compliance.
• You keep documentation and records up to date and well organized.
• You actively contribute to process improvements within customer service, order management, and asset tracking.

Jouw profiel

• You communicate fluently and professionally in Spanish, English and French
• You work accurately, in a structured way, and know how to prioritize.
• You stay focused and calm under deadlines and can work independently.
• You are proactive, solution‑oriented, and positive in your communication.
• You are comfortable with MS Office; internal systems will be taught during onboarding.
• You are a true team player who enjoys collaborating and contributing ideas.

Aanbod

What is in it for you?

• A permanent contract with a competitive salary aligned with your experience.
• Local benefits, depending on your country and location.
• Possibility to work from home up to 2 days per week after the onboarding period.
• Continuous investment in your personal and professional development through training and coaching.
• A dynamic, international and fast‑growing environment with a strong focus on sustainability.
• A supportive and collaborative team culture where your input truly matters.

You can be based in one of several European offices (Benelux, Germany, Italy or Spain), depending on what is most practical for you.